Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2021, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“Absolutely wonderful staff! I was very anxious before my procedure. My prep nurse stayed and spoke with me until I was calmer. My anesthesiologist was awesome. He didn’t just medically explain what his roll was. He made sure I understood in laymen’s terms what he was going to do. Plus he has a wicked sense of humor. And Dr.Jaffe was awesome as always. My procedure went perfectly thanks to the staff at TOI.”
“All the staff and doctors where wonderful. Since this was my second time around, I already knew what to expect and I couldn’t have been happier to have the Orthopaedic Surgery Center handle my surgery. Everyone was just wonderful and took care of me which made me overwhelmingly satisfied with the center.”
“Speaking as someone who has had multiple surgeries in several facilities, I am always blown away by the efficiency in which TOI runs. Everyone always has a smile on their face while getting the job done and manages to make you feel completely at ease.”